Terms & Conditions
Outer Reef Surf Centres Terms & conditions
If the booking is made less than 14 days before the event then full payment will be required upon booking. The date and time will be held until payment is received. Outer Reef Surf Centre reserves the right to cancel the booking should the payment not be received within the specified time. Payment can be in the form of a online booking, cheque or BACS or in of our surf shops. The person submitting the booking form accepts responsibility for payment for everyone listed on the booking form and is responsible for ensuring that all other persons listed on the booking form are aware of the terms and conditions.
CHANGING YOUR BOOKING
Outer Reef will make every effort to arrange any changes requested after the booking has been confirmed, providing it is more than 48 hours before the course start date. Any changes are subject to availability of course dates. In the case where your group size drops in numbers from the original booking, we must receive notification of this in due time and in writing/email. If the changes are less than 48 hours prior to the lesson you will be responsible for paying the full balance on the original booking. In exceptional and extenuating circumstances we may waiver the above. i.e. bereavement, serious illness.
All cancellations must be sent in writing/email wherever possible and will be effective on the date which they are received by Outer Reef Surf Centre. Cancellation charges are payable as follows: Over 14 days: deposit only, Less than 14 days before lesson date: 100% of the total cost payable. Gift vouchers are non-refundable but can be transferred to different recipients, valid for 1 year from date of purchase. Participants that fail to show will be charged in full for the lesson, no exceptions.
Please note that your travel insurance may provide a full refund if the reason for your cancellation falls within the terms of your policy and as such we recommend clients take out a suitable insurance policy prior to booking a course with us.
COURSE PARTICIPATION LIABILITY AND OTHER IMPORTANT INFORMATION
The activities of surfing, paddle boarding carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors. All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking. We advise participants to consult with their GP before undertaking any surfing activity if they believe they have a medical condition. All participants must complete a consent form before they will be allowed to take part in any listed activities. Parents or guardians must sign for participants who are under 18 years of age. In certain groups where applicable a group leader/ Guardian can sign. i.e.Schools a teacher can sign on behalf of the group. Outer Reef Surf Centre does not accept any liability for any loss caused by failure to complete the declaration.
All participants must be able to swim at least 25 metres and must in no circumstances be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities. All participants must agree to abide by all instructions and decisions that Outer Reef and its instructors make. Participants will have the use of our equipment during their lessons. Whereas we take all reasonable measures to ensure the safety and good condition of that equipment, participants in activities are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
Outer Reef Surf Centre does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however, we assume no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents. All other liability or conditions implied by law are excluded to the fullest extent possible.